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Salesforce Agentforce (Salesforce)

Last checked 2026-10-15

Agent platform for customer-facing and employee agents acting on Salesforce CRM data, Flows and Data Cloud with Trust Layer controls.

Capabilities

Customer service agentsCRM actionsData CloudFlows/ApexTrust Layer

Sources: www.salesforce.com/agentforce/ · www.salesforce.com/agentforce/pricing/

Free or paid, in plain words

Free: yes. Salesforce Foundations ($0) includes Agentforce Builder; agents run on paid credits. Paid: the lowest price we could verify on the official pricing page is $5/month (other plans may exist).

Plans and prices

PlanPriceKey limits & featuresForSourceChecked
Salesforce FoundationsFree Agentforce Builder, Prompt Builder, Agent ScriptGetting startedwww.salesforce.com/agentforce/pricing/2026-10-15
Flex Credits$500 / 100k credits $500 per 100k credits; an action = 20 credits (voice = 30)Any use case (consumption)www.salesforce.com/agentforce/pricing/2026-10-15
Conversations$2 / conversation $2 per conversationCustomer-facing agentswww.salesforce.com/agentforce/pricing/2026-10-15
Agentforce User License$5/mo $5 user/month; metered usage; limited CRM objectsAll employeeswww.salesforce.com/agentforce/pricing/2026-10-15
Agentforce add-ons$125/mo $125 user/month; unmetered employee usageSales/Service/Field Service userswww.salesforce.com/agentforce/pricing/2026-10-15

Rubric score

77/100 — Based on published features, pricing and documentation, checked 2026-10-15. No hands-on testing. See methodology.

Capability breadthAgentic / automation abilityEcosystem & integrationsPrivacy & business readinessValue for moneyFree tier
2/54/54/55/55/55/5

Tasks it's listed for (9)

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